01 Who we are
Pamol Digital Pty Ltd ("Pamol Digital", "we", "us", or "our") is a South African software product company. This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Information when you access, browse, or use https://pamoldigital.com, contact us, or use products and services operated by Pamol Digital.
Personal Information means information relating to an identified or identifiable person. This includes information that identifies you directly, and information that could identify you when combined with other information available to us.
02 Legal capacity and accuracy
Our websites and products are intended for users who are at least 18 years old or who otherwise have the legal capacity required to use them. When you provide information to us, you confirm that the information is real, accurate, up to date, and belongs to you or that you have permission to provide it.
If you provide Personal Information about another person, including a colleague, client, contact, contractor, or representative, you must ensure that you have the right to do so and that the person has been given any privacy notice required by applicable law.
03 Information we collect
Depending on how you interact with Pamol Digital, we may collect identification details such as your name, email address, company information, support messages, account identifiers, product settings, device information, diagnostics, usage events, IP address, browser type and version, approximate location, referral source, pages viewed, uploaded files, business document data, client records, item data, tax and currency settings, payment-related configuration, and other information you choose to enter into a product.
If Pamol Digital opens a recruitment process, we may collect application information such as your name, contact details, CV, portfolio, work history, and interview notes for recruitment administration and related legal purposes.
04 Purposes and legal bases
We use Personal Information to provide and operate our websites and products, authenticate users, save user content, generate and manage documents, answer support and business enquiries, improve reliability, investigate bugs, prevent abuse, maintain security, communicate product or service updates, administer recruitment, comply with legal and platform obligations, and protect our rights and the rights of users.
Where applicable, we process Personal Information because it is necessary to provide a requested service, to take steps before entering into a contract, to comply with legal obligations, based on our legitimate interests in operating and improving our products, or with your consent where consent is required.
05 Product and business document data
Our products may process business documents and related client information. Users are responsible for ensuring they have the right to enter client, employee, contractor, or business information into our products. We use that information to provide the product features requested by the user and to maintain the security and reliability of those features.
06 How we share information
We do not sell Personal Information. We may share Personal Information with service providers that help us operate our websites and products, including hosting, authentication, storage, analytics, email, customer support, crash reporting, payment enablement, app distribution, and security providers. These providers may only process information for the services they provide to us and are expected to protect it.
We may also disclose information to public authorities when legally required, to prevent or investigate misuse or fraud, in connection with a merger, acquisition, sale of assets, financing, restructuring, or similar corporate transaction, or as aggregated or anonymised data that cannot reasonably identify a person.
07 Retention
We keep Personal Information for as long as necessary for the purpose for which it was collected. This may include retaining information while we provide products or support, for a reasonable period after an enquiry, for the period in which claims may be brought, where required for legal, tax, accounting, security, or regulatory purposes, and for a limited period in connection with recruitment where applicable.
08 International transfers
Pamol Digital uses service providers that may process information in countries outside your country of residence, including South Africa, the United States, the United Kingdom, the European Economic Area, and other locations where our providers operate. Where applicable law requires safeguards for international transfers, we rely on appropriate contractual, technical, and organisational measures.
09 Your rights
Depending on your location and applicable law, you may have rights to request access to Personal Information we hold about you, correction of inaccurate information, deletion, restriction of processing, objection to processing, portability, withdrawal of consent, and information about how your data is used or shared. You may exercise rights by contacting support@pamoldigital.com. We may ask you to verify your identity before responding.
If you are in the EEA, UK, Switzerland, California, Canada, Australia, South Africa, or another jurisdiction with privacy rights, you may also have the right to lodge a complaint with the relevant supervisory authority in your country or region.
10 Marketing communications
Where permitted by law or with your consent where required, we may use your contact details to send updates about our products, services, and company news. You can opt out of marketing communications by using the unsubscribe method in the message or by contacting us.
11 Security
We use reasonable administrative, technical, and organisational safeguards designed to protect Personal Information, including measures intended to protect confidentiality, integrity, availability, and resilience of systems used to process information. No system can be guaranteed completely secure, and messages sent by ordinary internet email may not be secure.
12 Cookies, analytics, and similar technologies
Our websites and products may use cookies, local storage, analytics, or similar technologies to keep services working, remember preferences, measure product performance, understand usage, improve reliability, and support marketing attribution. You can control browser cookies through your browser settings where applicable.
13 Third-party websites
Our websites and products may link to third-party websites or services. This Privacy Policy does not apply to third-party websites, and Pamol Digital is not responsible for how those third parties process Personal Information. Please review their privacy policies before using them.
14 Automated decision-making
We do not use automated decision-making or profiling that produces legal or similarly significant effects about you without human involvement, unless we explain this separately and applicable law permits it.
15 Changes to this policy
We may update this Privacy Policy to reflect changes to our products, practices, or legal requirements. We will post updates on this page and, where required by law, notify users through an appropriate channel.
16 Contact
For privacy questions or data requests, contact support@pamoldigital.com.